Sending
You Our Best

Shipping & Returns

Return Policy

We offer a 30-day return policy from the time you receive your product in the mail. That being said, we understand skin health takes time. Our Clean Skin Reps are always here to talk through any questions or concerns you have while trying our product. A happy you = a happy us. In the unlikely event that you want to return your Luma & Leaf product, if it is within 30 days, email hello@lumaandleaf.com. From there, our team will provide you a return label. Once the package has been received, we will process the refund. It can take up to 7–10 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends.


Free Shipping Over $40

Fill up your cart with $40 worth of glow, and we’ll waive the cost of standard US shipping. The subtotal after discounts & before taxes must be at least $40 in order to qualify. If your order is below $40, fear not! The rate is calculated based on your shipping location. Need your new L&L in lightning speed? We offer expedited shipping as well. Processing time is generally 1-2 business days; shipping speeds do not include processing time.

Currently, our shipping area includes addresses in the mainland United States only. We do not ship to any other territories or internationally at this time.

  • Do you ship outside of the US?
    We currently only ship within the US. Check back for updates on when we’re ready to venture beyond.
  • How long will it take to receive my order?
    After you place your order, you will receive a processing email letting you know your order is being fulfilled by our shipping department. Once processing is complete, you’ll get an email letting you know your order is on its way. For standard shipping, please allow 5-7 business days for your product to arrive. We can hardly wait!
  • How do I make a return?
    In the unlikely event that you want to return your Luma & Leaf product, within 30 days, email hello@lumaandleaf.com. From there, our team will provide you a return label. Once the package has been received, we will process the refund. It can take up to 3–7 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends.
  • What is your return policy?
    You’ll have a 30-day return window from the time you receive your product in the mail. That being said, we understand skincare takes time. Our Clean Skin Reps are always here to talk through any questions or concerns you have while trying our product.
  • Can I cancel my order once it’s been placed?
    Since we want to ensure you receive your purchase quickly, we typically get on the move, packing and shipping products within hours of order placement. For this reason, once an order has processed, it cannot be cancelled or changed.