Got A Question?

We've got you covered.


  • Are your products “natural”?
    While there’s no FDA-regulated definition of “natural” when it comes to personal care products, we’re committed to the highest-quality ingredient standards. This means all our products are free of parabens, sulfates, harmful alcohols, synthetic dyes, artificial fragrances, animal products, animal testing, and other bad stuff. Go ahead, read more about our standards right here.
  • Are your products vegan?
    Yes, all of our products are vegan and cruelty-free!
  • Are your products tested on animals?
    Never. We are a vegan and cruelty-free company.
  • Where are your products made?
    All of our products are formulated and manufactured in the US.
  • How should I store my Luma & Leaf products?
    Store serums and moisturizers in a cool, dark, and dry place. Our cleanser can be kept wherever is easiest for you. Heads up—if you’re going to use it in the shower, secure it in something safe. You'll want to reuse that beautiful glass bottle for things like flowers :-)
  • I’m pregnant, can I use your products?
    All of our products, with the exception of Soft Focus Toner, are free of ingredients that are advised against using during pregnancy such as retinol, hydroquinone, and salicylic acid. Soft Focus Toner is formulated with 0.5% salicylic acid. As every pregnancy is unique, we still recommend you consult your physician before using our products if you’re pregnant.
  • I need help choosing my products. How can I get recommendations or more information?
    Our customer service team is happy to be here for you. Chat with a team member by clicking the "Chat with us" button at the bottom of the page, or email with your questions or concerns, and we will make sure you’re in the know and on your way to great skin!
  • Where can I buy Luma & Leaf products? Are they available in stores?
    Currently Luma & Leaf products can be found in store at Willow Beauty, Ottilia, Vegan Fine Body, and select Belk and Mother's Market locations. Luma & Leaf can also be found online at Verishop, QVC, Our Commonplace, Anthropologie, and Lord & Taylor.
  • Do you have a wholesale program? If so, how do I apply?
    We don't have a wholesale program, but we love hearing how you want to share Luma & Leaf with the world. Email and we will see if there’s a way we can partner. Because teamwork makes the dream work.
  • Is the product packaging recyclable?
    Absolutely! All product packaging is recyclable, with the exception of pump tops due to inner springs. Please check in with your local curbside program for more information. However, all our packaging is designed to be upcycle friendly so your product keeps giving long after the last drop. Think flower vase, cotton swab holder, and even a cup for DIY masks.
  • Why is my product changing color?
    Due to the nature of natural ingredients, you may notice slight color change in your products over time and between purchases. But don’t worry! This is not a sign that it’s time to toss your product. Mother Nature just likes to mix up her color palette.
  • How long with my products last?
    While we offer recommendations on usage, we know that everyone varies in how much product they use, so it won’t be the same for everyone. Luma & Leaf products have a shelf life of 24 months.