We've got you covered.
Are your products “natural”?
While there’s no FDA-regulated definition of “natural” when it comes to personal care products, we’re committed to the highest-quality ingredient standards. This means all our products are free of parabens, sulfates, harmful alcohols, synthetic dyes, artificial fragrances, animal products, animal testing, and other bad stuff. Go ahead, read more about our standards right here.
Are your products vegan?
Yes, all of our products are vegan and cruelty-free!
Where are your products made and where do you source your CBD?
All of our products are formulated and manufactured in the US. We also source our Broad-Spectrum CBD from the US. You can view our COA here.
Are your products tested on animals?
Never. We are a vegan and cruelty-free company.
How should I store my Luma & Leaf products?
Store serums and moisturizers in a cool, dark, and dry place. Our cleanser can be kept wherever is easiest for you. Heads up—if you’re going to use it in the shower, secure it in something safe. You'll want to reuse that beautiful glass bottle for things like flowers :-)
I’m pregnant, can I use your products?
Congrats! Please consult with your physician before using our products if you’re pregnant.
I need help choosing my products. How can I get recommendations or more information?
Our customer service team is happy to be here for you. Email email@example.com with your questions or concerns, and one of our team members will make sure you’re in the know and on your way to great skin!
Where can I buy Luma & Leaf products? Are they available in stores?
Currently Luma & Leaf products are sold directly to our customers through our website. Easy shopping, no matter where you are.
Do you have a wholesale program? If so, how do I apply?
We don't have a wholesale program, but we love hearing how you want to share Luma & Leaf with the world. Email firstname.lastname@example.org and we will see if there’s a way we can partner. Because teamwork makes the dream work.
Is the product packaging recyclable?
Absolutely! All product packaging is recyclable. Please check in with your local curbside program for more information. However, all our packaging is actually designed to be upcycle friendly so your product keeps giving long after the last drop. Think flower vase, cotton swab holder, and even a cup for DIY masks.
Why is my product changing color?
Due to the nature of natural ingredients and CBD, you may notice slight color change in your products over time and between purchases. But don’t worry! This is not a sign that it’s time to toss your product. Mother Nature just likes to mix up her color palette.
Shipping / Returns
Do you ship outside of the US?
We currently only ship within the US. Check back for updates on when we’re ready to venture beyond.
How long will it take to receive my order?
After you place your order, you will receive a processing email letting you know your order is being fulfilled by our shipping department. Once processing is complete, you’ll get an email letting you know your order is on its way. For standard shipping, please allow 5-7 business days for your product to arrive. We can hardly wait!
How do I make a return?
In the unlikely event that you want to return your Luma & Leaf product, within 30 days, email email@example.com. From there, our team will provide you a return label. Once the package has been received, we will process the refund. It can take up to 3–7 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends.
What is your return policy?
You’ll have a 30-day return window from the time you receive your product in the mail. That being said, we understand skincare takes time. Our Clean Skin Reps are always here to talk through any questions or concerns you have while trying our product.
Can I cancel my order once it’s been placed?
Since we want to ensure you receive your purchase quickly, we typically get on the move, packing and shipping products within hours of order placement. For this reason, once an order has processed, it cannot be cancelled or changed.