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Product
While there’s no FDA-regulated definition of “natural” when it comes to personal care products, we’re committed to the highest-quality ingredient standards. This means all our products are free of parabens, sulfates, harmful alcohols, synthetic dyes, artifical fragrances, animal products, animal testing and other bad stuff. Go ahead, read more about our standards right here.
Yes, all of our products are vegan and cruelty-free! We are certified by both PETA and Leaping Bunny.
Never. We are a vegan and cruelty-free company. We are certified by both PETA and Leaping Bunny.
Store serums and moisturizers in a cool, dark and dry place. Our cleanser can be kept wherever is easiest for you. Heads up—if you’re going to use it in the shower, secure it in something safe. You'll want to reuse that beautiful glass bottle for things like flowers :-)
All of our products are formulated and manufactured in the US.
All of our products, with the exception of Soft Focus Toner, are free of ingredients that are commonly advised against using during pregnancy such as retinol, hydroquinone, and salicylic acid. Soft Focus Toner is formulated with 0.5% salicylic acid. As every pregnancy is unique, we still recommend you consult with your physician before using our products.
Our customer service team is happy to be here for you. Email hello@lumaandleaf.com with your questions or concerns, and one of our team members will make sure you’re in the know and on your way to great skin!
Currently Luma & Leaf products can be found in store nationwide at Whole Foods Market, Vegan Fine Body, and select Mother's Market locations. You can also shop us online at Our Commonplace, Verishop, and Amazon.
We love a collab! You can shop our range available for wholesale through our Faire Marketplace. Follow the link to get started.
Due to the nature of natural ingredients, you may notice slight color change in your products over time and between purchases. But don’t worry! This is not a sign that it’s time to toss your product. Mother Nature just likes to mix up her color palette
While we offer recommendations on usage, we know that how much product is used may vary so it won't be the same for everyone. All Luma & Leaf products have a shelf life of 24 months.
All product components are recyclable, with the exception of the cleanser, serum, and oil tops due to the mixed materials. We are currently transitioning all boxes to fully recyclable material. If you have questions about recycling any of our packaging, please reach out to our customer service team at hello@lumaandleaf and they'd be happy to assist you further.
Shipping & Returns
We currently only offer shipping to the lower 48 states (excludes Guam, Hawaii, Alaska, Puerto Rico), however we are working overtime to bring Luma & Leaf global! Please check back soon for updates on US territory expansion and international shipping availability.
After you place your order, you will receive a processing email with tracking information letting you know your order is being fulfilled by our shipping department. Once processing is complete, you’ll get an email letting you know your order is on its way. For standard shipping, please allow 5-7 business days for your product to arrive. Unfortunately, weather and service disruptions are out of our control and may affect transit time.
In the unlikely event that you want to return your Luma & Leaf product, within 30 days, email hello@lumaandleaf.com. From there, our team will provide you a return label. Once the package has been received, we will process the refund. It can take up to 3–7 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends. In the event that you receive product damaged in transit, photos may be requested in lieu of the returned product.
We offer a 30-day return policy from the time you receive your product in the mail. That being said, we understand skin health takes time. Our Clean Skin Reps are always here to talk through any questions or concerns you have while trying our product. A happy you = a happy us. In the unlikely event that you want to return your Luma & Leaf product, if it is within 30 days and less than half the product has been used, email hello@lumaandleaf.com. From there, our team will provide you a return label. Once the package has been received, we will process the refund. It can take up to 7–10 business days for your bank or credit card service to reverse the charge. Please expect processing delays over holidays and weekends. Unfortunately, shipping costs cannot be refunded.
Since we want to ensure you receive your purchase quickly, we typically get on the move, packing and shipping products within hours of order placement. For this reason, once an order has processed, it cannot be cancelled or changed.
Yes! We can ship orders to a PO box via USPS.
We’re so sorry to hear that it didn’t work out this time! Unfortunately, due to our standard business agreements, we can only process refunds and exchanges made at L&L.com, and not from our retail partners. To learn more about a specific retailer's return policy, please contact them directly with your concern for more information on how to process a return.
We’re so sorry to hear that it didn’t work out this time! Unfortunately, due to our standard business agreements, we can only process refunds and exchanges made at L&L.com, and not from our retail partners. To learn more about a specific retailer's return policy, please contact them directly with your concern for more information on how to process a return.
Orders
We know you can’t wait to try your new L&L products, which is why we try to get them in your hands (and on your face) as quickly as possible! For this reason, in situations where the order has already been packed and routed for transit, we will not be able to update a shipping address after the order has been placed. In the event that we are unable to assist with a reroute, we suggest reaching out to the carrier directly for your options. Please email info@lumaandleaf.com if you need additional assistance.
Our standard shipping hours are Monday - Friday, 8-5pm EST. We do believe our employees deserve breaks for holidays and weekends to spend quality time with loved ones, and to recharge so everyone comes back refreshed and ready to rock! Please make sure you place your orders with plenty of time prior to your desired date of receipt, and do not expect shipments to occur during any major US holidays or weekends. If you are in a pinch, take a look at the expedited shipping options offered at checkout. We aim to send our amazing plant powered products to the people you love (yourself included) when you need them!
Oh no! In the unfortunate event that your package was misdelivered or lost in transit, please wait two additional business days from the estimated delivery date before emailing info@lumaandleaf.com for instructions on next steps to ensure a seamless replacement process. Often this is caused by systematic tracking errors or an unexpected transit delay, and your package will arrive within another day or two.
Happy Luma Day to you! This was no mistake, we love to include a little (or big) something extra in every order as a sign of our appreciation and gratitude for your purchase. We hope you enjoy the gift, no strings attached - except for maybe our heartstrings <3
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